Contact

Support tickets

Sign in to submit a question, add images and keep the conversation in your account. You can link your own order or task. An account is required; email verification is not required to submit a ticket.

Open my tickets

Email the operator

You can email without signing in, including when you cannot access your account. Reply to the operator by email; replies to automated ticket notifications are not added to the ticket.

support@makeilovethesmith.com

Report NCII or other prohibited content

You may use the published email address above without an account, including on behalf of an affected person. Signed-in users may also open a support ticket. For suspected non-consensual intimate content (NCII), identify it as an NCII report and provide a content link or task reference, a brief explanation and a reply address if you want a response. Do not attach intimate images, child sexual abuse material or other unlawful content. The Terms describe review, removal, account action and appeals; the Privacy policy explains how report information is handled.

What to include

Describe what happened and include an order or task reference when relevant. For a refund, explain the purchase issue. For a content review decision, use the appeal entry on the task when available. Sending a message does not itself cancel a task, change a review decision or refund a payment.

Keep sensitive information private

Do not send passwords, verification codes, API keys or full payment card details. Only attach images needed to explain the issue. Requests involving private records may require proof of account ownership. Support tickets preserve the conversation and cannot be edited or withdrawn after sending.