Refund policy

Requesting a refund

Send your order reference, account email and a short explanation to the support email on the Contact page, or sign in to open a support ticket and link the order. We verify the original transaction before processing a refund. Keep passwords, verification codes and full card details out of your request.

Standard full-order refunds

Our standard cash refund is for the full amount charged on the original paid order when all credits from that order are still available and unexpired. Credits that have been spent or are reserved for a task are unavailable. We check the credits from that specific order. The standard process does not refund only the remaining credits. See Mandatory rights for remedies required by applicable law.

Duplicate charges and missing credits

If you see a duplicate charge, or the payment provider confirms payment but credits have not reached your balance, contact support with the order reference and any payment reference. We check the original transaction and investigate any extra charge separately.

Processing and payment outcomes

Refunds are processed through the original payment provider against the original transaction. We lock the eligible credits while processing the refund. Once the provider confirms the refund, we reclaim those credits. If the provider confirms it failed, we unlock them under their original expiry rules. Unconfirmed outcomes remain under review. The time it takes for the money to reach you depends on your payment provider and financial institution.

Task credits and content review

If content review blocks a request before acceptance, no task is created and no credits are reserved. When a generation failure is confirmed, we release the credits reserved for that task under their original expiry rules. If we cannot yet confirm the outcome, the credits remain reserved. If the model generated a result that content review withholds, the original quote still applies. A successful appeal can restore the result without another charge. We may review delivery problems for credit compensation. Cash refund requests follow the separate purchase refund process above.

Mandatory rights

This policy describes the site’s standard operational flow. It does not limit any cancellation, refund or other remedy required by applicable law. Contact the operator if your request does not fit the standard flow or you believe a mandatory right applies.