Privacy policy

Information used by the service

The site stores account and sign-in information, protected password verification data where used, session and security records, orders, payment references, credit activity, task inputs and results, uploaded files, support conversations and attachments. Payment details entered at a payment provider are handled by that provider; this site keeps the transaction records needed to verify and support a purchase.

Why information is used

We use information to sign you in, generate and deliver your videos, verify payments, manage credits, respond to support requests, protect access and investigate errors or disputes. Authorized administrators can access the information they need for these purposes. The site records access to sensitive content in its audit logs.

Service providers

We share information needed to provide the enabled services with hosting, storage, email, sign-in, payment, generation and content review providers. Payment providers handle checkout and refunds. Providers may process information in other countries and apply their own retention practices. You can contact us about the providers and processing locations used for your request.

Portrait photos and Seedance video generation

Your browser may temporarily keep your original photos and chosen orientation to restore them after sign-in. We store each photo you submit unchanged in private storage and give the generation service a link for that photo while the task needs it. For any empty role, the service receives a link to a built-in portrait. It also receives the matching scene background, scene instructions and selected aspect ratio to generate a video with Seedance 2.0. The finished video is available from your account when it passes any applicable review. The provider may retain its own copies under its retention practices.

Content review

When content review is enabled, relevant text, images or video are sent to a third-party content review service. File access is limited by temporary read-only links. The third-party service has no scheduled automatic expiry for the input files, tasks and review results it stores. The retention period for text originals is not separately specified. Review evidence is normally retained by this site for 30 days after a decision; unresolved reviews and appeals can extend that period, and accepted appeals retain evidence until 30 days after handling is complete. Cleaning review evidence does not delete delivered works, financial records or audit history, and does not promise deletion by the third party. Optional analytics choices do not disable content review.

Content reports, NCII and appeals

A report or appeal may include your reply address, account details if signed in, a content link or task reference, your explanation and the resulting review and action records. Provide only what is necessary to locate and assess the issue; do not send intimate images or unlawful material as attachments. We use these records to investigate, prevent further harm, communicate decisions and handle appeals. Access is limited to authorized personnel who need the information for these purposes; sensitive-content access is audited. We do not routinely disclose a reporter’s identity to the reported account. Necessary information may be shared with involved service providers or authorities where required or permitted by law. Reports and appeals in support tickets form part of the long-term support history; related review evidence follows the Content review retention rules. Deletion requests are assessed under Retention and deletion and may be limited by an unresolved case, security or legal obligations.

Cookies and optional analytics

Necessary sessions and security storage support sign-in and normal operation. Optional browser statistics from Google Analytics, Plausible and PVUV only run after you accept and when the operator has enabled the platform. PVUV distinguishes people from automated traffic using browser and device environment signals, timezone, coarse mobile motion signals and summaries of interaction, time on page and pointer movement. PVUV also reports available page performance metrics, external-link and download activity, form starts/submissions, missing pages and exit intent. Link/download destinations retain only their origin and file type; forms are grouped by page category, and missing-page paths are grouped as /404. We exclude click text, form values, raw error messages and sensitive URL details from these reports. You may reject or withdraw through Analytics settings without losing authentication or purchase access. The browser-level choice expires after 180 days; first sign-in can link it to your account, while signing out or changing accounts revokes that association. Other devices keep their own choices. Withdrawal stops future optional browser and conversion collection and clears related local identifiers; it does not claim to erase information already received by a platform. When enabled, requests identifying themselves as crawlers to public pages are separately reported to PVUV with their User-Agent, page path, response status and client IP for crawler verification.

Retention and deletion

Account, order, credit and audit records are retained to operate the service and preserve transaction history. Saved works remain until deleted under the file rules; files still referenced by a task or support conversation may not be deletable. Support history is retained long term. Optional source attribution is kept for up to 90 days, consent records for up to 180 days, and analytics delivery details for up to 30 days, subject to the configured cleanup process. These periods do not replace separate business record retention. Ask the operator about a specific record or deletion request.

Privacy requests

Contact the operator to request access, correction or deletion of your information, or to ask about other privacy rights available under applicable law. Your identity and the relevant records may need to be verified. Some records may need to be retained for transaction, security or legal obligations. Where applicable, you may also contact your local data protection authority. No account deletion or data export is implied by submitting a support request.