Terms of service

The service

I Love the Smiths AI Video uses Seedance 2.0 to make 15-second 720p MP4 videos with sound. Choose portrait (9:16) or landscape (16:9). You can submit your own photos for either role or use the built-in portraits. The generator shows the credit cost before you submit.

Your account

Provide an email address you control and protect your sign-in credentials. Do not share another person’s account or try to access their orders, files or tasks. Contact the operator if you suspect unauthorized access. Sensitive actions may require you to confirm your identity again.

Acceptable use and prohibited content

Upload only photos you have the right to use and have permission from each person shown to use their likeness in an AI-generated video. People in uploaded photos must be adults and cannot be public figures. These rules apply to prompts, uploads and content generated, stored, shared or distributed through I Love the Smiths AI Video. Do not bypass access controls, content review or usage limits. The following content is prohibited.

• Pornography / NSFW: Do not request, upload, generate or distribute sexually explicit or pornographic content.
• Violence and gore: Do not request, upload, generate or distribute graphic violence, gore or content encouraging violent harm.
• Hate speech: Do not request, upload, generate or distribute content promoting hatred, discrimination or violence against people based on protected characteristics.
• Child sexual abuse and exploitation material (CSAM): Sexual content involving minors is prohibited, including AI-generated, fictional, altered or synthetic depictions that sexualize a minor.
• Unauthorized deepfakes or impersonation: Do not fabricate another person’s identity, voice, statements or actions without authorization, or use synthetic media to deceive or harm.
• Copyright or trademark infringement: Do not upload, generate or distribute material that infringes another party’s copyright or trademark rights.
• Non-consensual intimate content (NCII): Do not generate, upload, share or distribute intimate images or videos without the depicted person’s consent. This includes real recordings and AI-generated, synthesized, face-swapped or otherwise altered depictions, including fabricated nudity or sexual scenes. Permission to use an ordinary photo does not establish consent to an intimate depiction or its distribution.

Reporting prohibited content, including NCII

Anyone, including an affected person or their representative, may report suspected NCII or another violation using the published email address without signing in. Signed-in users may also open a support ticket. Include the content link or task reference, a short explanation and a reply address if you want a response. Do not attach intimate images, CSAM or other unlawful material, and do not redistribute it to make a report. We prioritize NCII and child-safety reports for review. We use the information to locate the content, assess the report and communicate the outcome; reporter information is handled as described in the Privacy policy.

NCII review and removal

After receiving a report, we check the available reference, request only necessary clarification and prioritize review of suspected NCII. We may restrict access to the reported content while checking it. If a violation is confirmed, we withhold delivery or restrict access to the affected content, including existing results and their site-hosted viewing or download links, and remove it from delivery as appropriate. Restricting delivery does not itself erase evidence retained for review or an appeal. Where a reply channel is available, we acknowledge the report, explain the expected handling time and communicate the decision and any further steps; if more time is needed, we explain the delay. We cannot remove copies already downloaded or hosted outside this service.

Account action for NCII and other violations

We assess the severity, deliberate misuse and repeated violations associated with an account. Available content and task measures include warnings, ending affected tasks and restricting access to violating results. We also reserve the right to suspend or terminate account services for serious or repeated violations, including generating, uploading or distributing NCII. Serious violations may justify action without a prior warning. We record the reason and, where a contact channel is available and disclosure is permitted, notify the affected account of the decision and how to challenge it. Suspected unlawful conduct may be referred to the appropriate authorities where required or permitted by law.

Appeals and review of a decision

If you believe a report was mishandled or a content or account decision was mistaken, contact the published email address or reply in the relevant support ticket with the reference and your reasons. Email remains available if you cannot sign in. For a rejected task result, the task’s appeal entry is available for 30 days after the rejection decision. We review the relevant records and communicate the outcome through the available reply channel. A ticket reply or a closed ticket does not by itself restore content, change a review decision, return credits or refund a payment; any corrective action is handled separately.

Credits and task charges

If content review blocks a request before acceptance, no task is created and no credits are reserved. The site reserves the quoted credits when it accepts a task. If input review rejects the request before generation, the site releases the reservation. A confirmed generation failure releases reserved credits under their original expiry rules. If the model generates a result that content review withholds in whole or in part, the site charges the accepted quote once. While the outcome is unconfirmed, the credits stay reserved. A successful appeal that restores the original result does not charge again.

One-time credit packs

Each credit pack is a one-time purchase with no automatic renewal. Before paying, check the amount, currency, credit quantity and validity period shown for your pack. Credits are added after the site verifies payment. The validity period starts when credits reach your balance. See the Refund policy for eligibility and how to request a refund.

Generated results and files

Generated content can be inaccurate or unsuitable for your intended use. Check it before relying on or publishing it, including any third-party rights that may apply. Do not upload unnecessary sensitive information. Content review can prevent delivery or restrict an existing result. Keep your own copies of files you need; deleting a file does not undo the task’s credit charge.

Changes, interruptions and your rights

The operator may update available features and these policies. Accepted orders and tasks keep their recorded terms; a later price or configuration change does not rewrite them. Service interruptions and unresolved outcomes can require manual investigation. Contact the operator about a dispute. These terms do not exclude rights or remedies that applicable law makes mandatory.